PRIMEENTRY TERMS & CONDITIONS

Effective Date:

These Terms & Conditions (“Terms”) govern the purchase, use, and redemption of tickets and access credentials issued through PrimeEntry (“PrimeEntry”, “we”, “us”, “our”), including access control services (QR codes, wristbands, RFID, scans, validation, and related entry systems). By purchasing, holding, transferring, or using a ticket/access credential, you (“Customer”, “you”, “Ticket Holder”) agree to these Terms.

1) Definitions

Event: Any concert, party, conference, sports event, or similar gathering listed on PrimeEntry.

Organizer: The event promoter/producer/venue or party responsible for the Event.

Ticket: Any digital or physical credential sold through PrimeEntry.

Access Credential: QR code, barcode, wristband, RFID card/tag, badge, or similar.

Venue: The location where the Event is held.

Platform: PrimeEntry website, app, POS, scanners, and related services.

2) Role of PrimeEntry

PrimeEntry provides a ticketing and access-control platform. Unless expressly stated, PrimeEntry is not the Event Organizer and does not control Event content, staffing, security, venue operations, or Event delivery. Refunds and Event decisions are typically made by the Organizer, subject to these Terms.

3) Ticket Sales Are Final Unless Otherwise Stated

All ticket purchases are final unless:

the Organizer has a published refund policy allowing refunds, or

the Event is cancelled (see Section 8), or

required by applicable law.

PrimeEntry service fees (if any) may be non-refundable except where required by law.

4) Pricing, Fees, Taxes

Ticket prices may include:

base ticket price set by the Organizer,

PrimeEntry service/processing fees, and

any applicable taxes.

You authorize PrimeEntry and/or its payment processors to charge your chosen payment method.

5) Ticket Delivery & Responsibility

Tickets may be delivered electronically (email/app) or issued physically.

You are responsible for:

providing accurate contact details,

ensuring you can access your ticket (battery/phone readiness), and

keeping your ticket secure.

Lost, stolen, damaged, or shared tickets may be denied entry (see Section 6).

6) Valid Entry, Scanning, and Access Control Rules

6.1 One Scan = One Entry (Unless Stated Otherwise)

Most tickets are valid for one admission only. Once scanned/validated, the ticket is considered used.

6.2 Duplicates & Sharing

If a ticket/QR code is copied, forwarded, screenshotted, posted online, or otherwise duplicated, only the first successful scan will be admitted. Subsequent attempts will be rejected.

6.3 Identification & Age Verification

Entry may require valid ID, age verification, wristband assignment, or additional checks based on Event rules, venue policy, or law. You may be denied entry without proper ID.

6.4 Security Screening & Conduct

You may be subject to bag checks, metal detection, pat-downs, and venue rules. Refusal may result in denied entry without refund.

6.5 Re-entry

Re-entry is not guaranteed. If re-entry is allowed, you must comply with the Organizer/Venue procedures (e.g., wristband, stamp, re-scan).

6.6 Access Credential Integrity

Wristbands, badges, RFID tags, and similar items must not be tampered with. Altered or damaged credentials may be invalid.

7) Prohibited Conduct & Items

The Organizer/Venue may prohibit items such as weapons, drugs, outside food/drink, professional cameras, drones, etc.

Disruptive, illegal, or unsafe behavior may result in removal without refund.

8) Event Changes, Postponement, and Cancellation

8.1 Changes

Event details (date, time, venue, lineup, schedule) may change. Such changes do not automatically entitle you to a refund unless the Organizer’s policy says otherwise.

8.2 Postponement

If an Event is postponed, tickets may remain valid for the new date, subject to Organizer policy.

8.3 Cancellation

If an Event is cancelled, refunds (if offered) will follow the Organizer’s policy and applicable law. Where refunds are approved:

the ticket face value may be refundable,

processing/service fees may be non-refundable (unless required by law), and

refunds are issued to the original payment method where possible.

9) Refunds, Chargebacks & Disputes

9.1 Refund Policy

Refund eligibility is determined by the Organizer’s posted policy and these Terms.

9.2 Chargebacks

If you file a chargeback without first contacting PrimeEntry support and/or the Organizer (as applicable), we may:

suspend your account,

invalidate tickets associated with the disputed transaction, and/or

require alternate payment for future purchases.

This does not limit your legal rights.

9.3 Dispute Resolution at the Door

Entry disputes are handled at the Venue by authorized staff using PrimeEntry scan logs and access control records. Those records may be used to determine valid entry.

10) Resale, Transfers, and Promotions

10.1 Unauthorized Resale

Tickets may not be resold above face value or used for commercial gain unless explicitly authorized by the Organizer and allowed by law.

10.2 Transfers

Some tickets may be transferable; others are strictly non-transferable. PrimeEntry may require in-app transfer or name changes where available.

10.3 Promo Codes & Complimentary Tickets

Promo/comp tickets may have special restrictions and may be revoked in cases of fraud or misuse.

11) Fraud, Misuse, and Security

We may refuse service, cancel orders, or invalidate tickets if we reasonably suspect:

stolen payment methods,

ticket duplication or unauthorized distribution,

bot purchases, or

policy violations.

We may share relevant information with Organizers, venues, payment providers, and law enforcement where appropriate.

12) Assumption of Risk

Attendance at Events may carry risks (crowds, noise, lighting, weather, travel, physical activity). By attending, you voluntarily assume these risks to the fullest extent permitted by law.

13) Limitation of Liability

To the maximum extent permitted by law:

PrimeEntry is not liable for any loss, injury, or damages arising from the Event itself (including cancellation, venue conditions, security incidents, or Organizer actions).

PrimeEntry’s total liability for claims related to your ticket purchase or Platform use will not exceed the total amount you paid to PrimeEntry for the relevant transaction.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

14) Indemnity

You agree to indemnify and hold harmless PrimeEntry from claims arising from your misuse of tickets, violation of Event rules, illegal activity, or breach of these Terms.

15) Privacy & Data Use

PrimeEntry collects and processes personal data to provide ticketing and access-control services (e.g., name, email, phone, transaction details, scan logs). We may share necessary data with Organizers/Venues for:

entry validation,

customer support,

security/fraud prevention, and

legal compliance.

Your use is also governed by our Privacy Policy: [insert link].

16) Communications

You consent to receive transactional communications (email/SMS/WhatsApp/app notifications) related to your purchase, entry instructions, and important Event updates. Marketing messages (if any) will follow opt-in/opt-out rules where required by law.

17) Intellectual Property

PrimeEntry branding, software, scanner logic, and materials are owned by PrimeEntry or licensors. You may not copy, reverse engineer, or misuse the Platform.

18) Accessibility & Service Availability

We aim for reliable service but cannot guarantee uninterrupted access. PrimeEntry is not responsible for issues due to:

mobile device failure,

poor internet coverage at the Venue,

power outages, or

third-party service interruptions.

Where possible, offline scanning or backup verification may be used by event staff.

19) Governing Law

These Terms are governed by the laws of [Jamaica / Insert Country], and disputes will be handled in the courts of [Insert Jurisdiction], unless otherwise required by law.

20) Changes to These Terms

We may update these Terms from time to time. The version in effect at the time of purchase generally applies to that purchase. Updated Terms will be posted on our Platform with a new effective date.

21) Contact

PrimeEntry Support

Email: support@blueprinthld.com

PRIMEENTRY PRIVACY POLICY

Effective Date:

This Privacy Policy explains how PrimeEntry (“PrimeEntry”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you use our ticketing and access control services (“Services”), including our website, apps, scan devices, and customer support.

1. Who This Applies To

This Policy applies to:

Ticket Buyers / Attendees (Customers)

Organizers / Venues (business users)

Website / App Visitors

Staff / Contractors using PrimeEntry systems at events

2. What Information We Collect

We may collect the following categories:

A) Account & Contact Info

Name, email address, phone number

Username, password (encrypted)

Organization name and role (for Organizers/Venues)

B) Transaction & Ticketing Info

Tickets purchased, ticket type, quantities

Payment status, order ID, refunds/chargebacks

Partial payment info via payment processors (we do not store full card numbers where tokenized processing is used)

C) Event Access & Scan Data

QR/barcode/RFID credential identifiers

Scan timestamps, gate/entry point, validation results

Entry status (valid/invalid), re-entry flags

D) Device & Technical Data

IP address, device type, OS, browser

App diagnostics, crash logs

Cookies and similar tracking technologies (see Section 10)

E) Communications

Messages to support (email/WhatsApp/chat)

Notifications you receive and interactions (where applicable)

F) Optional / Organizer-Provided Data

Depending on the event, Organizers may request additional info (e.g., company, job title, age band). This is collected on behalf of the Organizer for event operations.

3. How We Use Your Information

We use personal information to:

Create and manage accounts

Process ticket purchases and deliver tickets

Provide access control and entry validation

Prevent fraud, detect misuse, and ensure platform security

Provide customer support and resolve disputes

Send service messages (purchase confirmations, entry instructions, event updates)

Improve our Services (analytics, performance, debugging)

Comply with legal obligations (tax, accounting, regulatory requests)

4. Legal Bases for Processing (Where Applicable)

We process data based on one or more of the following:

Contract necessity (to provide tickets and access control)

Legitimate interests (fraud prevention, security, improving service)

Consent (marketing communications where required)

Legal obligations (regulatory compliance and lawful requests)

5. How We Share Information

We may share your information with:

A) Organizers and Venues

Attendee names/contact (as required for the event)

Ticket and scan/entry logs necessary for event operations and dispute handling

B) Payment Processors

Information required to process payments, refunds, chargebacks

C) Service Providers

Hosting/cloud services, analytics providers, email/SMS services, support tools

D) Legal/Compliance

If required by law, court order, or to protect rights/safety

E) Business Transfers

In a merger, acquisition, or asset sale (with appropriate safeguards)

We do not sell your personal information.

6. Data Retention

We retain personal data only as long as necessary for:

delivering services (ticketing/access control),

legal/accounting requirements,

fraud prevention and dispute resolution.

Typical retention periods (customize):

Ticketing & transaction records: up to [6–7] years (accounting/tax)

Scan logs: [12–24] months (disputes/security), unless longer required

Support messages: [12–24] months

7. Security

We use reasonable administrative, technical, and physical safeguards including:

access controls and authentication

encryption in transit (HTTPS) and secure storage practices

monitoring for suspicious activity

No system is 100% secure; you use the Services at your own risk.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

access your data

correct inaccurate data

delete data (subject to legal retention needs)

object/restrict certain processing

withdraw consent for marketing

To make a request, contact: [privacy@primeentry.com

].

We may need to verify your identity before fulfilling requests.

9. Children’s Privacy

PrimeEntry is not intended for children under [16/13 depending on jurisdiction] without a parent/guardian’s involvement. Organizers must not knowingly collect children’s data without lawful basis and required consents.

10. Cookies & Tracking

We may use cookies and similar technologies to:

keep you logged in,

remember preferences,

understand how the platform is used,

improve performance.

You can adjust cookie settings in your browser, but some features may not work properly.

11. International Transfers

If data is transferred outside your country, we use appropriate safeguards (contractual protections and security measures).

12. Organizer Data Responsibilities

Where PrimeEntry processes attendee data on behalf of an Organizer, the Organizer is responsible for:

providing lawful notices/consents,

defining collection purpose,

ensuring compliance with applicable privacy law.

13. Changes to This Policy

We may update this Policy. We will post changes with a new effective date. Material changes may be communicated via email/app notice.

Return Policy

If your event is cancelled, we will refund the amount you paid for your tickets (minus order processing, service and delivery fees) using the same payment method used for purchase. If your event is postponed, we will contact you with the new date and time. All Event personnel have the right to refuse entry to any ticket holder for any reason at their discretion. Venue and Talent are subject to change without notice and are not grounds for a refund. Anything promised by the promoter that is unfulfilled is not guaranteed by the seller and is not grounds for a refund.

Refund and Exchanges

There are no refunds.